Here are some steps you can try if you are having trouble getting the SIM to work properly:
Completely power off the phone and turn it on again with the new
SIM installed correctly. If the phone is still not working, go to next step.
Make sure that the SIM has
been activated by completing the following steps. If the SIM is active,
go to the next step.
o
Go to
portal.helloairtime.com/login
o
Click on the “Forgot
Your Password?” link
o
Type in your email
address and click “Send Password Reset Link”
o
Go to your email and
click on the provided link in the body of the email you received from Airtime
to reset your password.
o
Supply a password on the
newly opened webpage and press enter.
o
After logging in, click
in the “Activate My Phone” link
o
Enter payment
information for monthly billing.
o
Click on “Activate my
Phone” Link.
o
Now click on “Manage
this Device” to allocate minutes, texts and data.
Log in to their Airtime portal and ensure that they have allocated talk, text and data to their device. If they have not, instruct them how to do that. If they have, move to the next step.
Make that device has not been paused on the app or in the portal. If the phone is still not working, go to next step.
Make sure the
phone is unlocked. You may have to call the carrier or store you bought
the phone from and verify it has been unlocked, or request an unlock of
the device (unlocking the device can take a few days). If the phone is unlocked, move to next step.
If these steps do not work, please contact us at support@helloairtime.com or 877-973-7464.