Help Center

Yes! Well, sort of! We are a Mobile Virtual Network Operator (MVNO), licensed to operate under our own brand, Airtime Labs, utilizing the Nationwide T-Mobile GSM Network. As you may have seen, T-Mobile has made amazing strides in upgrading and enhancing their network coverage and 4G LTE data speeds. Airtime Labs is a grateful beneficiary of those vast improvements. We happily pass the improved speed and coverage on to our Airtime customers, offering a unique approach to delivering airtime to your family! With such granular and incremental flexibility, you can actually award even 1 text message to your child for a chore accomplished to your level of satisfaction. (We do not recommend awarding just 1 text message, even though you can! It's kind of mean!)

You can view the T-Mobile network coverage map and check if you have coverage by clicking here.

Airtime is licensed to operate under our own brand, Airtime Labs, utilizing the Nationwide T-Mobile GSM Network. Because of this, we share the same network coverage as T-Mobile. You can view the T-Mobile network coverage map and check if you have coverage by clicking here.

Absolutely! Our network works with nearly every modern phone. When you are purchasing your Airtime plan simply select "Bring My Own Phone".

Absolutely, and we'd love to have you! Before we can port your number to Airtime, we need you to contact us and let us know your phone number and the network that you are on. We will verify that you are eligible and let you know!

Click here to contact us

Normally, the items you purchase should arrive within 7-10 business days. We will inform you if there are circumstances that will not allow us to meet this deadline.

SIM cards come in three sizes: standard, micro and nano. Every SIM card that we sell comes in all three sizes. We have created a special page to help you determine which SIM card size your phone needs. Click here to access the SIM card size help page.

An Airtime plan requires a one-time activation fee of $25.00 to begin service. After the activation fee is paid, your Airtime plan is $5 per month to stay active. You can add money to your AirBank at any time, and the money in your AirBank will never expire. Once you have money in your AirBank, you can then allocate that money to voice minutes, texts or data on your devices.

If you do not add any Airtime (talk, text, and data) to your plan each month, you will only pay $5 per month to keep the line active!

Click here to view the Airtime Plan

Once the talk/text/data run out, the device will not be able to use talk/text/data until more talk/text/data is added to the device from the AirBank.

Talk, text, and data are managed separately, so only the category that runs out will no longer work. For example, if the device has 45 minutes of talk and 500 texts, but 0 MB of data, the device can still use talk and text but will be unable to use data.

No! At Airtime you prepay into the AirBank for all usage on the devices on your account. Once the device uses all of the talk, text, or data on the device, that category will simply stop working until you add more.

The big guys want to sell you an expensive plan that you don't want your kids to have. At Airtime, we don't ever want you to feel that way!

To access the AirControl customer portal, click here (https://portal.helloairtime.com)

If you have forgotten your AirControl customer portal password, click here to reset it.

Our ordering system and the AirControl customer portal use separate accounts. In fact, you are not required to create an account on our store to make a purchase (it does help though!) After your purchase, an account will automatically be created for you on the AirControl customer portal, and you will receive an email asking you to set your password.

To access the AirControl customer portal, click here (https://portal.helloairtime.com)

If you have forgotten your password, click here to reset it.

You can log in to the AirControl customer portal right after you have made your purchase. However, you will not be able to manage your devices until you receive them.

We are currently developing an app to help facilitate Airtime usage and device management on the go. We are planning to launch our app in the second quarter of 2018 and look forward to receiving your feedback to help continually improve it.

Even if you don't use the app, our AirControl customer portal has been designed to work on desktops, laptops, tablets, and phones. We want to make it easy for you to manage your devices, no matter where you are!

The sliders are used to allocate talk/text/data for the specific devices on your Airtime plan. Simply move the slider until it matches the amount of talk/text/data you wish to provide the device. There is a separate slider for talk, for text and for data, giving you control over all three types of usage on the device.